Refund Policy

E-pins are digital codes that are revealed as soon as you pay, and a revealed code can't be returned. For that reason, all sales are final and we don't offer refunds if you change your mind.

When we do refund

We'll replace the code or give you a full refund if what you bought:

• doesn't work or was already used, or
• is materially different from its description on the product page.

How to ask

Email support@plannery.com within 14 days of your purchase. Use the email address you ordered with, tell us which e-pin it is and what's wrong. We'll usually reply within two business days. Approved refunds go back to your original payment method; your bank may take 5–10 business days to show it.

Before you dispute a charge

If something is wrong with your order, please contact us first. We can almost always fix it faster than a dispute through your bank.

Your legal rights

This policy doesn't affect any rights you have under the consumer protection laws of your country.